Support

Last updated: June 26, 2026

Need help with ville™? We're here for questions about the app, your account, encryption, or privacy.

Contact

Email us at info@nouwell.com. We aim to reply within a few business days.

Nouwell GmbH
Kaiserstr. 67, 80801 München, Germany

Common topics

• Recovery phrase: Your 16-word phrase is stored only on your devices. We cannot recover it for you. Keep a safe copy when you set up encryption.
• Sign-in:ville uses email and a one-time code (OTP). Check spam if a code doesn't arrive.
• Export & delete account: Available in the app under Settings → Account.
• Push nudges: Optional. Enable in Settings → Nudges after allowing notifications in iOS.

Legal & privacy

Datenschutzerklärung · Nutzungsbedingungen · Impressum

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